HLT37315

Certificate III in Health Administration

Kick-start your career in health administration with this entry-level course and become a medical administrator, medical receptionist, or admissions clerk.

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STUDY LOCATIONS Gold Coast Sunshine Coast

WAYS TO STUDY On campus Online

NEXT INTAKE Start date: 22 Apr 2025 Duration: 9 months View all intakes

WHAT YOU'LL PAY

Concession

$780

Subsidised

$1,460

Full Fee

$4,605

Eligibility calculator

Course overview

Kick start your career in health administration with this entry-level course in health administration. According to the Australian Government's Job Outlook service, the number of people working as medical receptionists grew strongly over the past five years. This large occupation is expected to continue to grow in the future, so you can rest assured your skills will be in high demand.

Gain practical skills in medical administration including effective communication with clients and health professionals, responding to difficult incidents, understanding and using medical terminology, and personal work organisation. You may also enhance your employability with a range of elective units in medical billing, maintaining patient records, and applying first aid. Our highly-experienced industry professionals will guide you every step of the way to ensure your transition into the health sector is a success.

Successful completion of this course will see you confident and qualified to seek employment in a number of health sectors including hospitals, doctors surgeries, and allied health practices as a medical administrator, medical receptionist, or admissions clerk. You'll also have the foundation knowledge required to complete further studies in this field.

What can I do?

Health Administrative Worker
Admissions Clerk

Course outcome:

HLT37315 Certificate III in Health Administration

Industry-experienced teachers

Our teachers are the best of the best. They are at the forefront of their industry and their connections keep them deeply embedded in health at a local and global level, ensuring they know what the employers of tomorrow are looking for.

What you will study

The successful achievement of this qualification requires you to complete all core and 8 elective units from the list below. You will also be required to undertake 72 hours of vocational placement in an approved setting.

UNIT CODE
UNIT NAME

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
CHCCOM005

Communicate and work in health or community services

UNIT CODE :
CHCCOM005

Unit description :

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
UNIT NAME
Communicate and work in health or community services

UNIT CODE
CHCDIV001

Work with diverse people

UNIT CODE :
CHCDIV001

Unit description :

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
UNIT NAME
Work with diverse people

UNIT CODE
HLTINF006

Apply basic principles and practices of infection prevention and control

UNIT CODE :
HLTINF006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to apply basic infection prevention and control principles in work settings including implementing standard and transmission-based precautions and responding to risks.
UNIT NAME
Apply basic principles and practices of infection prevention and control

UNIT CODE
HLTWHS001

Participate in workplace health and safety

UNIT CODE :
HLTWHS001

Unit description :

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.
UNIT NAME
Participate in workplace health and safety

UNIT CODE
UNIT NAME

UNIT CODE
BSBINM301

Organise workplace information

UNIT CODE :
BSBINM301

Unit description :

This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems.
UNIT NAME
Organise workplace information

UNIT CODE
BSBMED302

Prepare and process medical accounts

UNIT CODE :
BSBMED302

Unit description :

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.
UNIT NAME
Prepare and process medical accounts

UNIT CODE
BSBMED303

Maintain patient records

UNIT CODE :
BSBMED303

Unit description :

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.
UNIT NAME
Maintain patient records

UNIT CODE
BSBMED305

Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE :
BSBMED305

Unit description :

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
UNIT NAME
Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE
CHCCCS010

Maintain a high standard of service

UNIT CODE :
CHCCCS010

Unit description :

This unit describes the skills and knowledge to deliver and maintain a high standard of service.
UNIT NAME
Maintain a high standard of service

UNIT CODE
CHCCCS020

Respond effectively to behaviours of concern

UNIT CODE :
CHCCCS020

Unit description :

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
UNIT NAME
Respond effectively to behaviours of concern

UNIT CODE
CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE :
CHCDIV002

Unit description :

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
UNIT NAME
Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE
HLTAID011

Provide First Aid

UNIT CODE :
HLTAID011

Unit description :
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. The unit applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings.
UNIT NAME
Provide First Aid

Note: For some courses, not all electives are available at all campuses.

Ways to study

Choose your study location

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

On Campus

You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Southport	On campus with some online	15 Jul 2025	6 months	Full time 2 days a week, tutorials & residential schools	Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. More Apply
Southport On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 15 Jul 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 2 days a week, tutorials & residential schools The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Sunshine Coast Health Institute	On Campus	15 Jul 2025	6 months	Full time 2 days per week Thursday, Friday	Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. More Apply
Sunshine Coast Health Institute On Campus Online Time How much of the course will be delivered online. 0% On Campus Time 100% START DATE The date the course starts. Apply early as intakes fill up quickly. 15 Jul 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 2 days per week Thursday, Friday The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. On-Campus and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Choose your study location

Online virtual classroom

You will study online however your classes will be delivered in real time via a scheduled timetable. You will interact with your teachers and other students using programs like Zoom. Learn more
View comparison chart

STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Online virtual classroom	22 Apr 2025	9 months	Full time 3 x Zoom sessions per week Tuesday 5:30pm - 7:30pm Wednesday 11am - 12pm Thursday 1pm - 2pm	Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 22 Apr 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 9 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 x Zoom sessions per week Tuesday 5:30pm - 7:30pm Wednesday 11am - 12pm Thursday 1pm - 2pm The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	22 Apr 2025	1 year	Part time Zoom Classes - Tuesday or Wednesday 9:30am or 2:30pm	Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 22 Apr 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 1 year The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time Zoom Classes - Tuesday or Wednesday 9:30am or 2:30pm The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	14 Jul 2025	9 months	Full time 3 x Zoom sessions per week Tuesday 5:30pm - 7:30pm Wednesday 11am - 12pm Thursday 1pm - 2pm	Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 14 Jul 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 9 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 x Zoom sessions per week Tuesday 5:30pm - 7:30pm Wednesday 11am - 12pm Thursday 1pm - 2pm The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	07 Oct 2025	9 months	Full time 3 x Zoom sessions per week Tuesday 5:30pm - 7:30pm Wednesday 11am - 12pm Thursday 1pm - 2pm	Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 07 Oct 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 9 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 x Zoom sessions per week Tuesday 5:30pm - 7:30pm Wednesday 11am - 12pm Thursday 1pm - 2pm The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $780 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,460 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,605 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

You will be able to access your learning materials 24 hours a day, seven days a week, from the first day of your study period for the relevant units of competency. You must be enrolled to access your learning materials.

Online self-directed study allows you to enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Learn more

Online virtual classroom study allows you to enjoy the freedom of choosing where you study, with no on-campus commitments. Virtual classes are delivered online, to a scheduled timetable, allowing you to interact with fellow students and high-quality educators from the comfort of a location that best suits you. You will be expected to undertake additional self-directed study in order to complete the course requirements. Learn more

Online with on campus practical allows you to enjoy the freedom and flexibility of choosing when and where you study to complete the online component of your course followed up by a scheduled practical component on campus.

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Certificate III in Health Administration (HLT37315)

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Certificate III in Health Administration

COURSE CODE: HLT37315

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

There are no formal entry requirements for this course.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You will be required to wear a uniform for placement - the uniform will entail:

black polo shirt
long black pants/long knee length skirt or culottes
closed in shoes

Placement

Completing Vocational Placement is compulsory, you are required to undertake a minimum of 72 hours of Vocational Placement to complete this course. You will need to manage your commitments in order to complete a rewarding and successful placement.

National Disability Insurance Scheme (NDIS)
This course requires you to obtain a NDIS Worker Screening Check to be eligible to attend the vocational placement assessment component of your studies.

Prior to Placement, you will need to receive and provide evidence of the following checks:

You must complete your online NDIS Worker Screening Clearance application at this link - NDIS Worker Screening Unit (WSU), and nominate TAFE Queensland as your employer. There is no cost to students. TAFE Queensland will verify each student.
Students must also complete the NDIS Worker Orientation Online Modules (4 modules/approximately 90 minutes in total). Upon completion, students will need to provide their Certificate of Completion to both TAFE Queensland and their placement provider.
If you work with children on Placement, you will also need a Blue Card Working with Children Check. This is called Blue Card in Queensland or you will need the equivalent if you are completing your Placement outside of Queensland.
Please note: you can apply for both the NDIS Worker Screening Clearance and Blue Card by completing a combined application via the NDIS Worker Screening portal NDIS Worker Screening Unit (WSU).

If your check identifies that you have a criminal history, you may be disqualified from being eligible to undertake placement and assessment, which would affect your course outcomes. If you think this might impact you, please speak to the relevant Placement Coordinator for further information.

Please note: TAFE Queensland wishes to warn you, as a Blue Card applicant, that it is an offence for a disqualified person to sign a Blue Card application. For further information regarding 'disqualified' persons, please contact Blue Card Services.

Vaccination requirements
Mandatory vaccinations may be required by the owner or operator of the facility providing your placement.These requirements will be provided to the student, prior to arrangements being made for the completion of vocational placement.

It is recommended that you undertake screening for vaccination (and meet any costs incurred) against the following Queensland Health Mandatory vaccination requirements:

Influenza Vaccination: Annual vaccination
COVID-19 Vaccination (strongly recommended)

Important information

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all of the requirements of your course and may not be able to graduate or receive your qualification.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees, available subsidies, and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related courses

Certificate IV in Health Administration

Upgrade your career in administration with this intermediate-level course and become a supervisor for a human resources, medical records, or health services team.

Careers

Medical Records Team Leader
Health Services Supervisor
Health HR Manager

Part Time : up to 18 months

Next Start : 22 Apr 2025

Diploma of Practice Management

Establish your career in practice management with this advanced-level course, equipping you with the frontline management and leadership skills to operate professional practices within the health industry.

Careers

Health and Welfare Services Manager
Medical Administrator
Practice Manager
Medical Practice Manager

Part Time : 18 months

Next Start : 11 Mar 2025

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Certificate III in Health Administration

Course overview

What can I do?

Course outcome:

Industry-experienced teachers

Core units

Elective units

Southport

Sunshine Coast Health Institute

Download Brochure

Ask a question

Certificate III in Health Administration

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Entry requirements

Resources required

Placement

Important information

Assessment methods

Pathways

University pathways

How to apply

Direct application

Course disclaimer

Recognition of prior learning (RPL) and credit transfers

Related courses

Certificate IV in Health Administration

Careers

Diploma of Practice Management

Careers