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BSB20120
Develop the skills you need to prepare for entry into the workforce. Learn the skills you need to work in administration.
Fee concessions may apply to this government funded course for eligible students. Learn more
Fee concessions may apply to this subsidised course for eligible students. Learn more
There are a range of government funded courses available for eligible students. Learn more
This is the total course fee. Read more about student loans and payment plans.
Kick start your career by developing the skills you need to perform basic administration tasks in an office environment.
According to the Australian Government's Job Outlook service, roles in administration, including receptionists and data entry operators, will continue to be in demand with stable growth predicted for the next five years.
Learn how to perform basic procedural, clerical, administrative or operational tasks to undertake a range of routine tasks in a business environment. You will also learn about time management, as well as to contribute to a safe and sustainable workplace.
Successful completion of this course will help you to start your career in administration.
BSB20120 Certificate II in Workplace Skills
TAFE Queensland teachers are experts in their field who maintain strong industry relevant connections. Take advantage of the years of experience and real-world knowledge they offer as they guide you to achieve your career goals.
TAFE Queensland boasts state-of-the-art and industry-standard technology and facilities that enable you to shape where your study can take you as an office assistant, office clerk or receptionist. With the latest industry-relevant programs and applications that employers are looking for, you'll be a step ahead and job ready.
The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.
You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart
You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart
| CAMPUS | STUDY MODE | START DATE | DURATION | WORKLOAD | WHAT YOU'LL PAY |
|---|---|---|---|---|---|
|
Atherton
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
AthertonOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Bowen
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
BowenOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Charters Towers
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
Charters TowersOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Mount Isa
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
Mount IsaOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Palm Island
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
Palm IslandOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Cairns
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
CairnsOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Innisfail
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
InnisfailOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Burdekin
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
BurdekinOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Whitsundays - Cannonvale
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
Whitsundays - CannonvaleOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Ingham
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
InghamOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Townsville - Pimlico
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
Townsville - PimlicoOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Mareeba
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
MareebaOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
| CAMPUS | STUDY MODE | START DATE | DURATION | WORKLOAD | WHAT YOU'LL PAY |
|---|---|---|---|---|---|
|
Mackay
|
On campus with some online
|
06 Jan 2025
|
Varies
|
Full time and Part time
|
|
MackayOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
06 Jan 2025
DURATION
The total length of time it takes to complete the course.
Varies
Workload
The average amount of time students will need to allocate to study each week.
Full time and Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
Learn moreThis may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
Learn moreThere are no formal entry requirements for this course.
You will be required to complete the bksb to identify any Learning Support needs.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about University Pathways
If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
